To Our Valued Customers,

There is a good chance that you will eventually have a garment damaged or lost while it is under the care of your professional drycleaner. Even the best, most experienced cleaners occasionally make a mistake resulting in damage to, or loss of, a customer’s garment. Any trustworthy operation will own up to their mistake and take responsibility (When you consider the tens of thousands of garments that a busy drycleaner handles each year, the percentage of garments that are lost or damaged is remarkably low). Other times, damage occurs even when the cleaner closely follows the instructions on the garment’s care label. When this happens, the resulting damage is the responsibility of the manufacturer, not the drycleaner. But because the garment was left in their care, the professional drycleaner knows it is in their best interest to help their customer resolve the situation.